Support
We’re here to help with your HealthyWays account and the app.
In a medical emergency, call 911 or your local emergency number. HealthyWays is not an emergency service, and messages in the app are not monitored around the clock.
Help with the app
Email bilal@healthywaysapp.com. Please write from the email address on your account, and tell us whether you are a patient or a provider.
Don’t include passwords, codes from your authenticator app, or health information.
Privacy requests
For questions about your information, or a request about it, email bilal@healthywaysapp.com.
Common questions
I can’t sign in
If you signed up with Google or Apple, sign in with that same option. Otherwise, email bilal@healthywaysapp.com from the address on your account and we’ll help.
How do I choose what my provider can see?
In the app, open your care team and choose a provider to change what they can see. You can stop sharing at any time.
I’m a provider. How long does verification take?
We review each application, including your NPI and licence or certification. If we need anything else, we’ll ask you in the app.
How do I delete my account?
See Delete your account.
Company
HealthyWays App LLC155 Norfolk St
Brooklyn, NY 11235-2305