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Delete your HealthyWays account

You can delete your HealthyWays account and its associated data at any time. You can do it yourself in the HealthyWays app, or ask us to do it if you can’t use the app. HealthyWays is provided by HealthyWays App LLC.

Delete in the app Email a request

Uninstalling the app does not delete your account.

Fastest

Option 1: In the app (fastest)

Patients

  1. Open HealthyWays and sign in.
  2. Tap Settings (the gear icon at the top of the home screen).
  3. Under Danger Zone, tap Delete Account, then confirm.

Providers

  1. Open HealthyWays and sign in.
  2. Open the Settings tab.
  3. Tap Delete Account, then confirm.

For your security, you need to have signed in within the last few minutes. If the app asks you to sign in again, sign out, sign back in, and then delete your account.

By email

Option 2: Without the app

If you can’t install or sign in to the app, email us a deletion request:

  1. Send it from the email address registered to your HealthyWays account, to bilal@healthywaysapp.com, with the subject “Account deletion request”.
  2. Tell us whether you use HealthyWays as a patient or as a provider.
  3. We will send a confirmation message to that registered address. Reply to it to confirm that the request came from you.

Email a deletion request

Do not send your password, medical records, identity documents or any other health information. We never need them to delete an account.

What happens after an emailed request

  1. Sending an email does not delete your account by itself. We act on it only after you confirm from your registered address. This stops anyone else from deleting your account.
  2. Once you confirm, we start the deletion within 30 calendar days, using the same process the app uses, and email you when it is complete.
  3. For your privacy, our first reply is the same whether or not an account exists for the address.

What is deleted

As soon as the deletion starts, your account is locked and you are signed out on every device. We then delete:

  • Your profile and sign-in account.
  • Your health and wellness records: medications, allergies, immunizations, measurements, journal entries, routines, and nutrition and fitness records.
  • Your messages, posts and comments.
  • Your photos, videos and documents, including immunization documents.
  • Your connections with providers and patients, and your sharing settings.
  • Your notification and security settings.

This normally finishes within minutes of the deletion starting.

What is kept, and why

  • Access log entries. We keep the record of who accessed health information, so the log stays complete for everyone it involves. Your identity in it is replaced with a random identifier, so it no longer identifies you.
  • Backups. Deleted information can remain in encrypted database backups for up to about 30 days, and deleted files can be recovered for up to 7 days, before they are permanently removed.
  • Information held by others. Data in Apple Health stays in Apple Health. Information a provider gave our identity verification partner, Didit, is kept by Didit under its own policy.

Deletion is permanent. We cannot restore a deleted account or its data.

If you are a patient

  • Your providers lose access to your information immediately.
  • Notes your providers wrote about you in HealthyWays are deleted with your account. Your providers’ own medical records outside HealthyWays are not affected.

If you are a provider

  • Your connections with patients end, and you lose access to their information.
  • Clinical notes you wrote in HealthyWays are deleted. If you need them for your own records, keep a copy before you delete your account.
  • Medications you assigned to patients stay in their records, without your name.
  • Your verification records and signed agreement records are deleted.
  • If you created a practice in HealthyWays, it is deleted too, including for its other members. Contact us first if others still use it.

Questions

Email bilal@healthywaysapp.com, or read our Privacy Policy.

Email us